The best customer service I've experienced. Great people with good deals.
They worked quickly, never misled during the process, didn’t try to upset once they told me a final number and the people were all extremely kind to work with. Definitely use this dealer when trying to get an Alpha Romeo.
Adam and his team at this dealership were great. An extremely easy process and had everything ready to go from the moment I arrived. I would highly recommend him and his dealership!
Great experience with Mr. Tran. Very good service from all at dealership. 5 star service!
He was able to get a car two other dealerships could not do. One was on the East Coast and the in California. They were able to locate the car but had difficulty in a sale in which I was not present and just wired the money. I knew what car I wanted and they each had one on their lot. When it came to purchasing each required that I fly to their location and complete the paper work. Adam was pleasant and returned my calls and emails. He arranged sale just with photos and website info. Car was just ...
A very pleasant experience. Adam was great to work with. My trade-in was valued as soon as I arrived, there was no hassle with this part. All questions answered promptly. A part that I usually dread (the finance guy) was actually not bad to deal with. These guys made it easy for me to get in, get out and get the car I wanted.
Excellent service all around. Adam went above & beyond to make sure everything was perfect for my sight unseen purchase. This company not only sales some of the nicest cars at the best prices but also takes care of you after the sale.
Adam consistently answered every question, and if he was uncertain as to the answer, he researched until he found it. There were NO high pressure sales tactics. Importantly, he was as accessible and helpful AFTER the sale as before. Goes the extra mile. I would work with him on future purchases without hesitation.
The dealership itself was fine. It was quiet when I arrived shortly after noon on a Monday. There were no greeters, but I had an appointment setup with Ken. Ken was a key reason why I purchased my Maserati from this dealership. He was prompt in his initial response to my web inquiry, answered all of my questions, and was candid with me throughout my purchasing decision (which I appreciated). I like to buy from people I like and Ken is a very likable guy. Though I had an option to purchase a similar vehicle in Houston (though it was ...
We found the vehicle we purchased through Facebook and messaged them and got a very quick response. We lived out of state, so everything was done through email and phone calls with exception of the paperwork which they overnighted to us to sign and provided return overnight shipping. The car was delivered to us quickly. Johnny was wonderful throughout the whole process, always staying in contact and communicating and explaining things when needed.
Knowledgeable, polite, straightforward, personable. Are only a few of the great many Attributes for this dealership. From test drive to on the road in about two hours. We researched cars online And visited eight different dealerships. Having found what looked to be the perfect vehicle, we drove four hours to test drive our new/used car. Ken had everything ready for us when we arrived and we drove off with the perfect car!
Pleasant salesperson. Responded promptly to my many questions on the car. Used car price was not negotiable. Hence, I did not make a deal. The used car marketplace is no longer a bargain.
Adam done great job working with me from the start to the end. Most important, Adam is an honest car salesman which is very hard to find these days. Thanks Adam. Sam T.
At first, I felt that I was not taken serious by the staff and that the place was not too welcoming. That changed once I began talking numbers and potentially buying the vehicle. Overall there wasn't anything bad about Adam, but i do hope that the staff won't judge people based on their appearance.
Great service and got a good deal.
Ken did an amazing job! He was knowledgeable and patient throughout the entire process. I've been in sales for over twenty years and it's extremely difficult to find someone who genuinely cares about the customer's needs and sincerely wants to help. Even after the sale he followed up to ensure that I was happy with my Alfa Romeo! Thank you Ken for the superb customer service and wonderful experience!
Great experience overall. The staff was very friendly and also approachable. They were able to easily help me review and choose out the perfect vehicle for me.
Adam was easy to work with. Quick and easy purchase process. Good offer on our trade in. No haggle and handled almost everything on line.
I have purchased two vehicles now from Essence Alfa Romeo. Amazing service and honesty every time. I also get my vehicles serviced here and they do amazing work and look out for me at every possible turn.
Ken was very nice went above and beyond to help me find the exact car I wanted. Very happy with all the staff so nice!
Essence Maserati is a professional and very courteous car dealership. As a single woman sometimes you feel like a car dealership is going to take advantage of you. At no time did I feel that way. My sales person, Elias Sahwani was excellent. He thoroughly explained everything to me and when an overprotective friend called , he took the time to provide a detailed explanation to him. He said he didn't mind because that was his job. Total professionalism. Their finance department even found me a lower rate than my pre-approved offer. I absolutely love my new BMW. It looks ...
If your looking for a dealership with great inventory and prices on luxury vehicles, look no further. Great customer service and the car I was interested in was waiting for me to test drive when I got there. Elias was my salesman and made the process efficient and pleasant!!
I emailed to test drive an Stelvio and was almost immediately emailed back. I was test driving a car 30 minutes later. This was by far my best car buying experience from start to finish. I would absolutely recommend Essence Maserati and I love my new Alfa Romeo Stelvio. I call her Pearl. Thank you Preston and staff for a superb job.
I truly was amazed and shocked on quick and professional they where. I was in and out no numbers game! I had they best sales guy anyone could wish for and I felt no pressure at all. I highly recommend buying your next vehicle with Essence Maserati.
What a great experience! Ken was very friendly and easy to work with. The entire process was painless. We drove from San Antonio to pick up the car. We were literally in and out in 15 mins. This is the way it should be. Thanks Ken!
Made buying a car easy. All our questions were answered. After picking our car, the finance manager ensured we got the best price without pressure. Would shop here again.
The experience has always been great!! No BS car sales gimmicks like with other dealership (ie BMW Mini of Arlington).
Johnny Tran was very straight-forward and nice to work with. Actual finance dept. time very short and to the point! They were not trying to sell me “stuff” in finance!
Great service and very professional people
Fast, convenient and easy. We love the valet pick up and drop off service. Also, the cleanest of the vehicle upon its return is greatly appreciated. Keep up the good work.
Took my 2017 Giulia 2.0 in for a 50k oil change & diagnostic. Greg (service mgr) and Marla (service tech who worked on my car) get 10s - all went well. The car's been great, all around - too fun!!
Buying my car from Essence Masarati was a great experience. They answered all my questions about Masarati’s and made the experience enjoyable. No pressure to buy “today”. They gave me everything I asked for, at an extremely reasonable price, based on the homework I’d had done beforehand. I am not an easy customer, but they were patient and even offered me a great price on my trade in that I had planned to sell myself. I would recommend Essence Masarati to any of my friends.
This dealership has great customer service! The moment I walked in I was greeted! Ken made my car buying experience seamless! I definitely recommend this dealership! Great deals and great people!
They really worked with my schedule to get my car back in time for my doctors appointment. Everyone was very courteous. Would use them again!
The Alfa Romeo service group are great. Athought, my service has been scheduled maintenance it has been performed with quality. Short wait, valet 8, or lone for any extended service.
Great people! Got what I needed done, easy check in and quick check out with the ability to pay through my phone. Great service, loved it.
Greg has been great with his follow up and follow through! This was the second tome I had to bring it back for the same issue, however seems to be resolved for now.
Ken was outstanding in assisting us with our Ti sport Giulia. He was everything we could have possibly hoped for with the buying experience. I test drove 4 different cars before deciding to go with the Giulia and he was extremely patient and helpful every step of the way. We love our Giulia and highly recommend going with Ken if you want exceptional service.
Ken was very easy to work with. Very knowledgable. Took his time and did’t pressure you. Bought two cars with him. Great guy. Thanks Ken!
Five star service from beginning to end. Ken was super helpful with all of my questions leading up to the buying process and once I decided to buy the car he did an outstanding job of making it extremely convenient for me. I'll certainly be looking to work with Ken and Essence Maserati on my next vehicle purchase.
Was received on time for my appointment at 10:30by Greg in the service department and accepted and completed in a timely manner . I am completely satisfied with all service done on my vehicle at essence mazerati . I am completely satisfied with all service done on my vehicle at essence mazerati . Also Greg with very professional and friendly
My sales and financial representative were courtesy and professional! I will be coming back for a 3rd purchase in the future. Thank you so much Elias!
I have bought 5 cars with them and have never had a bad experience. The service department is usually on point as well. I will continue to purchase my vehicles from them.
Kim did an excellent job and she was very helpful.
Amazing service, very best customer service of all time, KIM did a great job! I was informed and upto date on the service. Good luck to her.
Very friendly service and went above and beyond to make sure we were taken care of. They kept us up to date via the requested text messages. I was very happy with the overall service.
They have great customer service and well informed Service Advisors. I will continue to being my vehicle in for all future services. Their shuttle service was superb.
I appreciated the easy going environment beginning with my sales associate Ken and continuing throughout the entire experience. We love our new car and feel as though we were given a great price for our trade in. Thank you! John J
Essence is the best. Great service. Great communication. Great valet service. They’re very responsive to all inquiries and fast to return calls or texts. They keep me informed and go out of their way to accommodate my busy schedule. Awesome - 5 stars for sure!
Greg has been excellent, and has behaved in a professional manner every time we’ve met or spoken via the phone, despite the fact that I have had complaints each time I talked to him.
I received excellent service from this company. Adam treated me with utmost respect. I am so pleased that I walked into that business when I was looking for my dream car. They made it happen. I am very happy with this company.
The atmosphere and attentiveness of the salesman’s was amazing! They answered every question I had. They were well knowledgeable of the vehicles! I would definitely buy from them again!
Great service. Very detailed and helpful with questions
I am so happy with my new car. Adam situated everything to our needs which made the process easy and quick. The only reason for the 4 star review is because I wish it was a little more personable.
Adam was very professional and helpful from the moment we arrived. He stayed in contact and provided excellent service throughout the entire buying process and even after.
Essence Maserati was very responsive to my needs when it came to returning the leased . They replaced the tires and matched Discount Tire prices. It was all a very smooth transaction. Greg did a great job.
Greg in the service department is very knowledgeable, nice, and efficient. My car was in and out of service so fast I didn't even fully enjoy the great waiting area Essence has set up.
This was a top notch dealership in our opinion, we have been looking for a while & have not come across a more professional, friendly & knowledgeable salesman, Ken answered all our questions and was enthusiastic at helping us, the process was smooth, easy & fast. We will definitely be coming back and recommending you to our friends & family. Sincerely, Richard & Cindy Jose
Great dealer. I flew in and they took care of me. Making sure all my questions and concerns were answered and they worked with me on getting a good car.
I flew in from Seattle to purchase a car that I saw on their website. Ken the associate who helped me answered all my questions and walked me along the process. After I made the decision to purchase the process was really fast and convenient. I would highly recommend.
If your in the market for a vehicle come see the guys at Essence Maserati they are the best.
Quality work and very professional. Kim took care of all the service needs for my Alfa Giulia. Will be coming back for all my future service.
Ken and the whole team at Essence were a pleasure to deal with. The whole process was painless and assisted each step by their collective great work. Got a fantastic car and experience. Thank you!
Ken was professional, knowledgeable and efficient. Great experience! We will be coming back very soon for another car 🙂 Looking forward to working with you all again.
Kim took care and offered great customer service from the start. Highly recommend your service department. The loaner car was excellent the whole experience was easy and nice. Only wish you were a little closer, Dallas or McKinney.
I live this place! They do a great job with both my Spider 4C and my Guilia QV! My cars are a ok ways in tip top shape and they always run!
As a return customer to Essence Maserati, I've appreciated the consistent world class service experience. Ken is a true professional and together with his team, they make the process seamless and, if I dare say, enjoyable! Massoud took the time to sit and chat with us without rushing us out. This is not your typical dealership. Besides the fact that once you're in a Maserati it's hard to go down, we will come back to this great team of professionals for our needs from here on out. A week later I brought the vehicle to service to ...
Great service and very thorough. They answer any questions or concerns that I might have when I bring my car in. I am very happy with this dealership.
This is my second car from the dealership. Each time the service has been outstanding. Every team member is polite and friendly. They go above and beyond to make the experience easy , get the right price and make the costumer satisfied
Ken was great to work with. He kept me informed and responded quickly with answers to my questions. I like the "No Haggle" approach. I feel I got a good deal and did not have to go through the hassle of trying to negotiating a deal. Thank you.
The entire experience was easy, efficient, and extremely non-intrusive. Based upon our experience, I would definitely recommend Essence to friends and family.
Kim was incredibly helpful and accommodating. She was able to work with my schedule and have the car picked up from my house and returned to me without issue!
Greg is always very responsive and the service is always done on time or early. The dealership is spotless.
Second vehicle from Essence and my experience was just as great as the first. I appreciate being treated with their high level of courtesy and respect.
Ken was great to work with. Very quick with the loan paperwork. I highly recommend the dealership if you looking for a new or used car.
What can I say...Essence worked to make a bad situation that was ultimately out of their hands better. I appreciate Greg's professionalism and courtesy.
Good service from beginning to end! Drove in from out of state looking for a straight forward deal with no hassle... Got the deal done as anticipated.
Preston our sales person was very professional, patient, and understanding even when my wife kept changing her mind on which car to buy. Will definitely refer customers to him.
Top notch services and extremely friendly and helpful! Outstanding
Ken was great to work with. Straightforward service and kind enough to extend my deposit because of the snow. A great first car buying experience!
The was my first car purchase in over 10 years! My salesman Johnny and the entire staff was friendly and extremely helpful. I drove over 6 hours and will do it again just to get the chance to work with Johnny again. Thank you all again for making this the easiest and smoothest car buying experience I have ever had.
Our second vehicle from Essence, they have consistently been a pleasure to deal with. No nonsense, straightforward deals, and good people. We’re happy to be part of their family.
Great custom service, high qualified personnel, all issues are resolved quickly and professionally. Greg is simply awesome! Highly recommend Essence Maserati at Hurst!!!
Ash Osman was great & very efficient. Love the whole experience. This is my 5th car that I bought from eCarOne or Essence. I happy customer
One of the best car buying experiences. They were easy to work with and very accommodating. The no haggle pricing is great because it cuts out all of the back and forth. When we showed up the car and paperwork were ready and we left with our car after about 30 minutes. This is not a high pressure sales dealer. They have us time to really look at the car without having a salesmen looking over your shoulder. I would buy from Essence again.
Just bought an excellent maserati from essence maserati and my salesman Adam was a joy to work with.He made the transaction effortless and smooth. I highly recommend.
Kim from Essence was great. She greeted as soon as I arrived. As I waited Kim kept me informed of the status. I was on my way quickly. Thanks Kim! Thanks Essence!
Awesome service. Valet program is perfect for busy owners Car was serviced quickly and the communication between owner, service department and valet driver was amazing.
My purchase experience was very hassle free, efficient, professional and responsive. I would highly recommend Johnny Tran, Masoud and the other folks at Essence for your car buying needs. They went above and beyond.
Ken was great to work with. He was fast, no hassle and efficient and very knowledgeable for the make and models.. I’ll use him again!
Great Service. I needed to change my appointment multiple times due to adverse weather. Greg was always prompt in responding and getting me another convenient time.
It was an easy fast process and Ken was great to work with. Will be back when it’s time for another car.
Came to Essence for service #2 for my Alfa Romeo Giulia. Greg Main explained what they were doing, what it would cost, and how long it would take in advance. He had me out early and happy with a hand washed car!
Had a tire that was leaking air the day after I bought it and I took it in to get serviced the next day and they supposedly looked into the issue and said they changed the tire however the problem still continued. I had to have the car towed in after I contacted Alfa roadside assistance. It was a leaky valve stem and I was given a courtesy car while mine was fixed over the weekend. The service team was very friendly and helpful, Kim and Greg are great to deal with. I wish my tire was fixed the first ...
The advisors Kim and Greg are excellent. On all visits when we have had one of them as anadvisor the communication was perfect. They meet my expectations.
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