Customer Testimonials
Johnny Tran was very straight-forward and nice to work with. Actual finance dept. time very short and to the point! They were not trying to sell me “stuff” in finance!
Great service and very professional people
Fast, convenient and easy. We love the valet pick up and drop off service. Also, the cleanest of the vehicle upon its return is greatly appreciated. Keep up the good work.
Took my 2017 Giulia 2.0 in for a 50k oil change & diagnostic. Greg (service mgr) and Marla (service tech who worked on my car) get 10s - all went well. The car's been great, all around - too fun!!
Buying my car from Essence Masarati was a great experience. They answered all my questions about Masarati’s and made the experience enjoyable. No pressure to buy “today”. They gave me everything I asked for, at an extremely reasonable price, based on the homework I’d had done beforehand. I am not an easy customer, but they were patient and even offered me a great price on my trade in that I had planned to sell myself. I would recommend Essence Masarati to any of my friends.
This dealership has great customer service! The moment I walked in I was greeted! Ken made my car buying experience seamless! I definitely recommend this dealership! Great deals and great people!
They really worked with my schedule to get my car back in time for my doctors appointment. Everyone was very courteous. Would use them again!
The Alfa Romeo service group are great. Athought, my service has been scheduled maintenance it has been performed with quality. Short wait, valet 8, or lone for any extended service.
Great people! Got what I needed done, easy check in and quick check out with the ability to pay through my phone. Great service, loved it.
Greg has been great with his follow up and follow through! This was the second tome I had to bring it back for the same issue, however seems to be resolved for now.
Ken was outstanding in assisting us with our Ti sport Giulia. He was everything we could have possibly hoped for with the buying experience. I test drove 4 different cars before deciding to go with the Giulia and he was extremely patient and helpful every step of the way. We love our Giulia and highly recommend going with Ken if you want exceptional service.
Ken was very easy to work with. Very knowledgable. Took his time and did’t pressure you. Bought two cars with him. Great guy. Thanks Ken!
Five star service from beginning to end. Ken was super helpful with all of my questions leading up to the buying process and once I decided to buy the car he did an outstanding job of making it extremely convenient for me. I'll certainly be looking to work with Ken and Essence Maserati on my next vehicle purchase.
Was received on time for my appointment at 10:30by Greg in the service department and accepted and completed in a timely manner . I am completely satisfied with all service done on my vehicle at essence mazerati . I am completely satisfied with all service done on my vehicle at essence mazerati . Also Greg with very professional and friendly
My sales and financial representative were courtesy and professional! I will be coming back for a 3rd purchase in the future. Thank you so much Elias!
I have bought 5 cars with them and have never had a bad experience. The service department is usually on point as well. I will continue to purchase my vehicles from them.
Kim did an excellent job and she was very helpful.
Amazing service, very best customer service of all time, KIM did a great job! I was informed and upto date on the service. Good luck to her.
Very friendly service and went above and beyond to make sure we were taken care of. They kept us up to date via the requested text messages. I was very happy with the overall service.
They have great customer service and well informed Service Advisors. I will continue to being my vehicle in for all future services. Their shuttle service was superb.
I appreciated the easy going environment beginning with my sales associate Ken and continuing throughout the entire experience. We love our new car and feel as though we were given a great price for our trade in. Thank you! John J
Essence is the best. Great service. Great communication. Great valet service. They’re very responsive to all inquiries and fast to return calls or texts. They keep me informed and go out of their way to accommodate my busy schedule. Awesome - 5 stars for sure!
Greg has been excellent, and has behaved in a professional manner every time we’ve met or spoken via the phone, despite the fact that I have had complaints each time I talked to him.
I received excellent service from this company. Adam treated me with utmost respect. I am so pleased that I walked into that business when I was looking for my dream car. They made it happen. I am very happy with this company.
The atmosphere and attentiveness of the salesman’s was amazing! They answered every question I had. They were well knowledgeable of the vehicles! I would definitely buy from them again!
Great service. Very detailed and helpful with questions
I am so happy with my new car. Adam situated everything to our needs which made the process easy and quick. The only reason for the 4 star review is because I wish it was a little more personable.
Adam was very professional and helpful from the moment we arrived. He stayed in contact and provided excellent service throughout the entire buying process and even after.
Essence Maserati was very responsive to my needs when it came to returning the leased . They replaced the tires and matched Discount Tire prices. It was all a very smooth transaction. Greg did a great job.
Greg in the service department is very knowledgeable, nice, and efficient. My car was in and out of service so fast I didn't even fully enjoy the great waiting area Essence has set up.
This was a top notch dealership in our opinion, we have been looking for a while & have not come across a more professional, friendly & knowledgeable salesman, Ken answered all our questions and was enthusiastic at helping us, the process was smooth, easy & fast. We will definitely be coming back and recommending you to our friends & family. Sincerely, Richard & Cindy Jose
Great dealer. I flew in and they took care of me. Making sure all my questions and concerns were answered and they worked with me on getting a good car.
I flew in from Seattle to purchase a car that I saw on their website. Ken the associate who helped me answered all my questions and walked me along the process. After I made the decision to purchase the process was really fast and convenient. I would highly recommend.
If your in the market for a vehicle come see the guys at Essence Maserati they are the best.
Quality work and very professional. Kim took care of all the service needs for my Alfa Giulia. Will be coming back for all my future service.
Ken and the whole team at Essence were a pleasure to deal with. The whole process was painless and assisted each step by their collective great work. Got a fantastic car and experience. Thank you!
Ken was professional, knowledgeable and efficient. Great experience! We will be coming back very soon for another car 🙂 Looking forward to working with you all again.
Kim took care and offered great customer service from the start. Highly recommend your service department. The loaner car was excellent the whole experience was easy and nice. Only wish you were a little closer, Dallas or McKinney.
I live this place! They do a great job with both my Spider 4C and my Guilia QV! My cars are a ok ways in tip top shape and they always run!
As a return customer to Essence Maserati, I've appreciated the consistent world class service experience. Ken is a true professional and together with his team, they make the process seamless and, if I dare say, enjoyable! Massoud took the time to sit and chat with us without rushing us out. This is not your typical dealership. Besides the fact that once you're in a Maserati it's hard to go down, we will come back to this great team of professionals for our needs from here on out. A week later I brought the vehicle to service to ...
Great service and very thorough. They answer any questions or concerns that I might have when I bring my car in. I am very happy with this dealership.
This is my second car from the dealership. Each time the service has been outstanding. Every team member is polite and friendly. They go above and beyond to make the experience easy , get the right price and make the costumer satisfied
Ken was great to work with. He kept me informed and responded quickly with answers to my questions. I like the "No Haggle" approach. I feel I got a good deal and did not have to go through the hassle of trying to negotiating a deal. Thank you.
The entire experience was easy, efficient, and extremely non-intrusive. Based upon our experience, I would definitely recommend Essence to friends and family.
Kim was incredibly helpful and accommodating. She was able to work with my schedule and have the car picked up from my house and returned to me without issue!
Greg is always very responsive and the service is always done on time or early. The dealership is spotless.
Second vehicle from Essence and my experience was just as great as the first. I appreciate being treated with their high level of courtesy and respect.
Ken was great to work with. Very quick with the loan paperwork. I highly recommend the dealership if you looking for a new or used car.
What can I say...Essence worked to make a bad situation that was ultimately out of their hands better. I appreciate Greg's professionalism and courtesy.
Good service from beginning to end! Drove in from out of state looking for a straight forward deal with no hassle... Got the deal done as anticipated.
Preston our sales person was very professional, patient, and understanding even when my wife kept changing her mind on which car to buy. Will definitely refer customers to him.
Top notch services and extremely friendly and helpful! Outstanding
Ken was great to work with. Straightforward service and kind enough to extend my deposit because of the snow. A great first car buying experience!
The was my first car purchase in over 10 years! My salesman Johnny and the entire staff was friendly and extremely helpful. I drove over 6 hours and will do it again just to get the chance to work with Johnny again. Thank you all again for making this the easiest and smoothest car buying experience I have ever had.
Our second vehicle from Essence, they have consistently been a pleasure to deal with. No nonsense, straightforward deals, and good people. We’re happy to be part of their family.
Great custom service, high qualified personnel, all issues are resolved quickly and professionally. Greg is simply awesome! Highly recommend Essence Maserati at Hurst!!!
Ash Osman was great & very efficient. Love the whole experience. This is my 5th car that I bought from eCarOne or Essence. I happy customer
One of the best car buying experiences. They were easy to work with and very accommodating. The no haggle pricing is great because it cuts out all of the back and forth. When we showed up the car and paperwork were ready and we left with our car after about 30 minutes. This is not a high pressure sales dealer. They have us time to really look at the car without having a salesmen looking over your shoulder. I would buy from Essence again.
Just bought an excellent maserati from essence maserati and my salesman Adam was a joy to work with.He made the transaction effortless and smooth. I highly recommend.
Kim from Essence was great. She greeted as soon as I arrived. As I waited Kim kept me informed of the status. I was on my way quickly. Thanks Kim! Thanks Essence!
Awesome service. Valet program is perfect for busy owners Car was serviced quickly and the communication between owner, service department and valet driver was amazing.
My purchase experience was very hassle free, efficient, professional and responsive. I would highly recommend Johnny Tran, Masoud and the other folks at Essence for your car buying needs. They went above and beyond.
Ken was great to work with. He was fast, no hassle and efficient and very knowledgeable for the make and models.. I’ll use him again!
Great Service. I needed to change my appointment multiple times due to adverse weather. Greg was always prompt in responding and getting me another convenient time.
It was an easy fast process and Ken was great to work with. Will be back when it’s time for another car.
Came to Essence for service #2 for my Alfa Romeo Giulia. Greg Main explained what they were doing, what it would cost, and how long it would take in advance. He had me out early and happy with a hand washed car!
Had a tire that was leaking air the day after I bought it and I took it in to get serviced the next day and they supposedly looked into the issue and said they changed the tire however the problem still continued. I had to have the car towed in after I contacted Alfa roadside assistance. It was a leaky valve stem and I was given a courtesy car while mine was fixed over the weekend. The service team was very friendly and helpful, Kim and Greg are great to deal with. I wish my tire was fixed the first ...
The advisors Kim and Greg are excellent. On all visits when we have had one of them as anadvisor the communication was perfect. They meet my expectations.
I dropped my car off for service shortly after purchasing my vehicle somewhere else and when I got it back, there were still some concerns which frustrated me a great deal. However, Kim went above and beyond to make things right. I’m plan on being a future customer seeing as how essence and their staff seem to value their customers.
First time using this dealership for annual service on my Alfa Guilia. Took advantage of their concierge service to save me ~2hour drive round tip and 3+ hours waiting for service.
The team at Essence is fantastic. They're knowledgeable and not pushy. The finance guy was the best. No BS games that other dealerships play. Everything was quick, accurate and professional. I won't shop anywhere else.
No hard sell, no pushy tactics, it was fantastic experience overall, I spend around hour in. Jerry Kidd took care of everything like a pro.
Fantastic buying experience! Elias was great from beginning to end during the process. I'll definitely be going to Essence for my next vehicle purchase!
Excellent customer service!
Jerry did a great job helping me get what I wanted at the best price. Thank you again for making this experience easy and smooth
Outstanding experience. I couldn't recommend this dealership more. This was the only Alfa Dealer willing to go the extra mile to help me through the process.
Best car buying experience. Ash was very efficient and professional. Had everything ready for me to come in , sign and drive off. Two thumbs up.
No hassle, no pressure sales, honest pricing.
The service department!! They are thoughtful, caring and all about customer service. Much more so than the sales department. Kudos to a superior service team!
The service provide was timely and efficient. The dealership always provides a thorough follow-up on the service that is performed to ensure everything met there expectations.
I can't say enough about this dealership. Everything from their sales department to their service department exceeded every expectation I had. We drove from Colorado to Texas to pick up a Maserati Quattroporte. Carson the service manager and Kim the service associate went above and beyond to assure that every issue was addressed and that the car was in pitch perfect condition when we picked it up. Thanks to everyone and if we buy another Maserati we will be glad to make the drive once again to buy from Essence Maserti.
Great customer service and delivery of vehicle in a very prompt and professional manner. Vehicle is cleaned and detailed at pick up. Greg from service department is excellent.
Timely service, great communication and follow up. Had an issue with my tire. Greg followed up with the tire warranty and got replaced along with the service .
Kim the service advisor is the absolute best! She will absolutely work to accomplish anything you need done to your vehicle in a timely manner. Here lately I’ve had some issues with my 2018 Giulia and even with me being frustrated and upset at times she still manages to go above and beyond to ensure I’m happy and my car is running like new. Kim is very responsive and always there for me whenever I need service for me vehicle. 10/10 recommend Kim!
Kim was my service advisor last two times and both time I was very satisfied. She is very friendly yet professional. She kept me informed during the entire process and answered all my questions promptly. I would highly recommend her for your service advisor.
I purchased a 2013 s-550 Mercedes almost a year ago and I still haven’t got my owners manual that was advertised to come with the car. I’ve have made several trip to dealerships to inquire about it and called several times and they kept promising me they would send it ,never got it
Adam was my Salesman he went above and beyond. Best car buying experience I have had. If anyone is looking for a New or Pre-Owned vehicle contact Adam. Thank you Adam
Excellent buying experience! This was my first purchasing a Maserati. This dealership has a great selection of high-quality cars at great prices and customer service. The vehicle was exactly as described. Ken was my sales agent and he was very helpful and responsible. He was very quick to answer my phone calls and texts and immediately contacted me and was available to show me the car. Once I arrived, there was no sales pitch nor was there was any type of pressure to buy. His manager, Michael also came by and greeted sincerely and offered cold water. He prepared paperwork ...
Preston was fantastic to work with. He was very attentive and extremely patient....as I am not the easiest customer to deal with most assuredly. I found him to be knowledgeable about his product line and straight-forward in his sales approach. Would highly recommend!
Working with Greg was amazing! His communication about the status of my vehicle was amazing and right on time! I would 10/10 recommend to anyone!
The greatest service ever!
Adam was great. Not pushy on sales. Willing to help and being patient with the purchase. Everything was done to get vehicle ready for pick up.
Kim, I appreciate the pick and the drop off you provided while my vehicle was getting serviced. You made me feel special and the extra care you took to make sure my vehicle was functioning correctly.
Very nice as expected from a Maserati dealer. Hard to access though. I am disappointed in that full disclosure wasn't given on my truck. It had been involved in an accident and no one bothered to point out the damage. Or reassure me that any damage had been well addressed. And it wasn't mentioned in any Carmax details or websites. Felt like y'all were trying to hide it.
Professional staff, clean and amazing show room makes care buying a breeze no pressure no hackling straight forward get you in and out with a smile.
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